Shipping Fees:
Free Canada wide shipping on all saunas, hot tubs, cold tubs, fire pits, and furniture! Standard shipping fees apply to sauna and hot tub accessories.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we check to confirm that your order is in stock and available for shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via email to see if alternate arrangements can be made.
If your item(s) are available we will process the charges and get to work preparing your order for shipment.
Please note: many of the products listed on My Backyard Lodge are built-to-order, meaning that they are manufactured upon ordering. In this case, your shipping quote will include estimated manufacturing dates or times. Please allow 3-8 weeks for your products to be manufactured and shipped.
Order Shipment:
My Backyard Lodge works with multiple trusted manufacturers and builders across Canada. As such, each product will be shipped from the respective manufacturers warehouses. Please note, when you place an order with items from different manufacturers, you will receive a shipping quote from each manufacturer.
If your order is in stock and we process the charges to your credit card, we will send you shipping confirmation within 48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive your shipping quote or confirmation from us within four business days of your order, please follow up with us at shipping@mybackyardlodge.com.
Once the order has shipped, the courier will contact the customer to arrange delivery/pickup times. Additional fees may apply if the courier is unable to reach the customer, resulting in delivery delays.
Receiving Saunas & Hot Tubs:
Unless otherwise specified, all saunas and hot tubs are shipped in secure crates to your property where your driveway meets the road, or to a local depot to be picked up by the customer upon request.
For hot tubs and smaller 6-7’ foot saunas, the truck driver may use a lift gate to remove the crate from the truck. For larger 8-10’ saunas, customers are responsible for opening and unloading the crate by hand. This can be done in 20-30 minutes and will require a drill with a #8 Robertson bit.
For pre-assembled saunas and hot tubs, shipping costs may be up to 3x the shipping cost of the unassembled kit.
In some areas tail gate lift trucks are limited or unavailable. In this case, and for larger units, you will need to either remove the pieces off the pallet by hand (driver will usually give you a hand). Crates and pallets may be removed with a forklift or skid steer sourced by the customer.
If a larger crane is required to lift the unit to a specific location on the property, this is the responsibility of the customer to organize.
If you would like to pick up the crate at a local depot, please indicate in the “Notes” when placing the order. Storage fees may apply if there are delays in the customer retrieving the item from the local delivery terminal.
Please note, any unforeseen freight and storage fees are to be paid by the customer.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery, or do not agree to accept the delivery.
If the unit is signed for without inspection or notation, you are accepting the delivery of the package in good condition. We cannot process an insurance claim with the freight company if the unit is signed for (which means you received it in good condition).
If you do accept delivery you are required to immediately take photos using your smartphone or camera of any damaged packaging or products inside the packaging within 48 hours. Please send photos and details to shipping@mybackyardlodge.com.
